I have been going to Let’s Face It on and off since the early 2000’s. Sometimes I go every month, and other times I can go almost a year without visiting Let’s Face It – it depends, for example, if I am having a bad case of pimples.
I recently finished another visit (actually 3 visits) and would like to give my review for the SM Sta. Mesa branch.
Let’s Face It is an all-around spa chain (I wouldn’t actually call it a spa) – they have commercialized derma/facial services, hair removal services, body treatments, mani-pedi type treatments, etc.. The place is newly renovated and looks professional and calming. But please don’t expect a luxurious, spa-like experience – this is not the place for that.
Why Choose Let’s Face It?
Let’s face it – we patronize Let’s Face It because it’s inexpensive. The basic facial cleaning service is P245.00, and includes 2 free check-ups. 2 FREE CHECK-UPS. That means you can go back 2 more times and they will remove any additional whiteheads and pimples that developed on your face since your previous visit!
If you are experiencing a case of the breakouts, you will like the 2 free check-ups! There are other, more professional-looking derma chains whose basic facials cost around P300-500, but don’t have the 2 free check-ups.
Below is a general recap of my recent visits to Let’s Face It in the last few years:
BASIC FACIAL CLEANING – Initial Visit
After I go in, they ask me to wash my face (there are sinks and cleansers provided for that). The attendant puts a bib and a hair cap on me and gives me a small towel.
After washing my face, the attendant calls me over and asks me to lie down on one of the rows and rows of “beds”. The beds are side by side, right next to each other. There is no space in between the beds. I am used to this, but some of you might think that it looks like a facial factory – yes it does.
The attendant then starts massaging my face with a cream, then covers my eyes with cotton pads, and then turns on the steamer to steam my face. If there is a colleague nearby, or if a colleague happens to walk by — the attendants will start talking to each other and make tsismis. THEN THE ATTENDANT LEAVES. I don’t expect her to just stand there the whole time until the steaming is done, but at least start a timer or something, you know? Or tell me she will be back in 5-10 minutes. Not just disappear.
***The attendant goes on break with her colleagues or something, I assume, since I have no idea where she is.***
This is where it always starts to go downhill – like I said, I have been a customer of Let’s Face It for years, so I know the steaming shouldn’t take this long – it’s usually just around 10 minutes, from my previous experiences, but my attendant has ignored me for 20-25 minutes. She didn’t even ask me if the heat from the steam was okay or if the steam was being blown to my face correctly (they usually ask this in my old, previous visits).
I lift the cotton pads from my eyes and try to look for my attendant — almost all the attendants have disappeared. Sigh. Or my attendant is working on someone else (naglalagare). But lately, my attendants have disappeared, gone on break, or gone to their staff room to continue tsismis. Why do I assume this? Because they all come back out from their staff room at the same time!
After coming back after an eternity away, the attendant turns off the steamer and starts vacuuming my face. They have a small vacuum machine that they use. After vacuuming, she wipes any remaining stuff off and lowers the bed to start pricking.
The attendant starts pricking — this is a hit or miss – sometimes when I am lucky, I get someone who is light-handed (magaan ang kamay), and when I’m unlucky, I get someone who is heavy-handed (mabigat ang kamay). Lately, it’s been 70% mabigat ang kamay
At least this time, the attendant is concentrating on the task at hand and usually doesn’t participate in their office tsismis. Usually. Sometimes they do. The conversation usually goes like this:
“Oy, sasama ka ba punta sa (someone’s party, gimmick or something)?”
“Ay, hindi. Matagal pa kasi sweldo, wala akong pera eh.”
“Sige na, punta ka na. Pupunta din si XYZ!”
“Talaga? Naku, pautang muna, mader!”
During pricking, the attendant always tries to upsell me to get a mask. I always say I’m sorry but I’m in a hurry. To be honest, I find the masks an unnecessary expense and I didn’t feel like being ignored again for 45 minutes. I also have a stack of masks at home (pasalubong from friends and relatives who vacationed in Korea) and I’d rather do my masks at home where I can watch TV while the mask is doing its thing.
Getting a good attendant is a hit or miss thing at Let’s Face It. Getting pricking done on your face is painful – so painful that grown men cry. But if you get someone na mabigat ang kamay, it’s even more painful! It’s like being flayed alive! Do they really need to use that much force to scrape the whiteheads from a person’s skin?
I used to joke that I can withstand torture because I have already been trained at Let’s Face It and that the government should hire Let’s Face It attendants to torture and interrogate criminals
Which leaves me to wonder, after all these years, has no one given any feedback at all about some of their attendants who really have sobrang bigat ng kamay? Why aren’t they screening them out?
I am giving them a lot of leeway because their services are really the least expensive available, but the successively poor experiences I have had with them lately really makes me feel bad about them. Also, don’t they tell their attendants that it’s unprofessional to make tsismis while at work, especially with customers around?
After pricking, the attendant shows me how many whiteheads were removed. She gets a wet, hot towel and wipes my face. She then puts a thin cheesecloth on my face and starts the laser treatment. There’s a slight burning smell from the laser treatment, but what really worries me is the haphazard way the attendant moves the laser wand around. I am afraid she might accidentally put it over my eye or something (I’m guessing that’s bad). Para kasing walang pakialam sa ginagawa niya.
After that, she puts 2 kinds of cream on my face – I was told that one is Prick Cream and the other is sunscreen (not sure). And it’s finished. She reminds me that I can’t wash my face until the following day.
The check-ups are basically the same, except that the attendant goes directly to pricking after the face massage. There’s no more steaming, no more vacuum and no more laser.
For the check-ups, just bring your Let’s Face It index card (they will give you one on your first visit), show it to the receptionist and that’s it. You don’t need to pay anything. You can tip later if you’re happy with the service.
Check-ups need to be done at least 3-4 days apart, and you can only avail of your 2 free check-ups within 10 days of the first visit (original facial session).
The attendant will again try to convince me to get a mask. I politely refuse. I honestly don’t want to spend extra on something like that – I really do not want to be stuck there for another hour doing nothing but lying down with my eyes closed, waiting for the mask to dry. If I could read, watch something, respond to emails, etc… while doing the mask, I might consider it. Besides, the poor service from the attendant was not making me feel in the mood to stay longer, either. She was upset and annoyed when I refused to get the mask and her actions showed her annoyance. She wasn’t really nagdadabog, but I could tell from her actions that if she could, she would have.
Getting good service at Let’s Face It – Sta. Mesa branch is a hit or miss, but lately it’s been a miss. Sometimes you’re lucky. Sometimes you’re not.
For the price, I wasn’t expecting 5-star service nor 5-star ambience, but at least some basic service expectations should be met For example, after all these years, I would at least expect an improvement in terms of weeding out the mabigat ang kamay attendants and at least getting them to refrain from talking about their personal lives with each other within customers’ earshot, or ignoring their customers. We might be lying there with our eyes closed, but we’re not deaf and dumb.
It’s like the attendants are having the time of their lives and we customers are bothering them – we’re just another random face to scrape – I really felt like they didn’t care about their customers at all except to tell customers why they need this and that mask (kasi marami kang pimples kaya kailangan mo mag mask or kasi may mga open pores ka kaya kailangan mo ng mask).
I used to give tips to good attendants, but lately, I noticed that I haven’t been feeling like giving any tips at all. Why should I tip? I was in no way happy with their service. Parang galit sila sa trabaho nila eh.
Will I continue to go to Let’s Face It?
Maybe. It’s still the least expensive face cleaning/pimple-removal service available around here. I know what to expect when I go there now but really hope that they improve and become more consistent in providing good service.
It’s not all bad. In fact, what you get for P245.00 is really sulit – 3 prickings, steam, vacuum, laser. It’s the usually poor service that’s the problem.
But after writing this review and reading about other people encountering the same issues, I’m thinking maybe it’s time to look for some place new with better attendants who don’t scrape my skin like they’re scraping melons for melon juice!
If anyone is interested, here’s the price list for their services, and their LAST CALL is at 8:00 PM.
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The Barat Queen
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